Company Name : Zensar
Job Title : SERVICE DESK
Job Id : 0097735_2
Location : India-Telangana-Hyderabad
Experience : Preferred min. 1 years of experience in Service Industry
Must Have’s :
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional verbal and communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
Good to Have :
- Demonstrates knowledge on Quality Management Program.
- Preferred MCP/MSCE/MSCA/MCITP or HDI CSS
- ITIL knowledge of V2 or V3 or V4 especially on Service Desk, Incident, Problem, and Change Management preferred
About Us :
Zensar is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group, serving over 145 global clients. We have been a public-listed company for over 50 years, disrupting the status quo through our deep engineering capabilities, innovation, and velocity.
Our 10,500+ workforce across 30+ global locations delivers cutting-edge digital solutions, unlocks growth, and empowers our clients to thrive and succeed in a world of constant change.